Yes, you can. Many of the people who reach out to us are family members, carers, or friends who want to make sure a loved one is supported. We know it can sometimes feel daunting to make that first call, but our team is here to listen and guide you gently through the process. We will always treat your enquiry with respect, and we can include both you and the participant in discussions, depending on what feels right. This way, everyone involved feels supported and reassured from the beginning.

Once you reach out, a member of our team will respond promptly to learn more about your needs. We will take the time to listen carefully, answer any questions you may have, and guide you through the next steps at your own pace. There is no pressure or rush, just a supportive conversation to help you feel confident about what comes next. Our aim is to make the process reassuring for both participants and carers.

Alternatively, you can contact us directly by phone or email to discuss the referral in more detail. Once we receive the referral, our team will follow up to gather any additional information needed and to arrange a consultation.

We aim to make the referral process as seamless as possible, ensuring that the individual receives the support they need without any delays. Our commitment is to provide exceptional care and support tailored to the unique needs of each participant and client.

Carers and family play an important role in shaping meaningful support, and at Minto Care we encourage their involvement wherever possible. We know that carers often understand daily routines, preferences, and challenges better than anyone else, and that insight is invaluable in creating the right approach.

Families can join in planning conversations, help identify goals, and work with us to review how supports are working over time. This ensures that participants feel surrounded by people who understand and value them, while carers feel included and respected in decisions that matter. Our aim is to build a collaborative relationship that strengthens trust and provides consistent reassurance for everyone involved.

It is completely normal to feel uncertain about where to begin, especially when the NDIS can feel complex to navigate. Many people come to us unsure about what they qualify for, or what kinds of supports might make the biggest difference day to day.

At Minto Care, we start by listening to your story and learning about your goals, routines, and any challenges you might be facing. From there, we can explain the different types of supports available and help you understand they could make a difference to your life.

You will never be rushed into making decisions. Instead, we will offer guidance that is practical, clear, and compassionate. Our goal is to ensure you feel confident and supported in finding the right services for your unique situation.